I have been a loyal, weekly customer of a local dry cleaner for several years. When it comes to my shirts, I learned some time ago to check them for…
With increasing frequency I am seeing practices try a variety of creative efforts to get more visitors to commit to treatment; some of these efforts are well designed and effective, with others not…
If someone were to ask me what things have contributed the most to my success in twenty years of owning my business, the most important would be the importance of…
Most practices encounter negotiation issues with various ethnic groups that, if not understood and addressed properly, can make getting to “yes” difficult. This week’s post takes a look at this…
One of the wisest financial decisions that your practice can make is to make automatic draft of funds not an option, but rather, standard operating procedure for payment. The main…
If you are a follower of my weekly column, you know that I am currently “on the warpath” with regard to the need for improvement in doctor communication skills during…
