Your job of your front desk team is not simply to greet callers and visitors warmly. Being pleasant is important, but it is a personality trait, not a skill.If you…
A request that I have had doctors make of me in the past is to give my opinion on whether or not a TC has the right “personality” for the…
You are in a business in which the Economic Buyer – the person releasing the funds for treatment – is often not in attendance for the initial consultation. This fact…
In most practices, converting the financing terms selected during the consultation to a contractual agreement involves a hand-off between the Treatment Coordinator and the Finance Manager.
When conducting training with practices, I often ask the staff this question:Does your practice take visitors on a tour of your facility?The response was the one I usually get: “no, but we…
During dinner yesterday evening, one of my doctor clients asked me for my opinion on the use of an automated reminder system that uses a combination of automated phone calls…
