Most practices encounter negotiation issues with various ethnic groups that, if not understood and addressed properly, can make getting to “yes” difficult. This week’s post takes a look at this…
In most practices, converting the financing terms selected during the consultation to a contractual agreement involves a hand-off between the Treatment Coordinator and the Finance Manager.
One of the questions I addressed from the audience during a recent webinar last night dealt with the issue of “hagglers” ? people who try to use a lower quoted…
A question that I frequently get from doctors is the appropriate length of time that the doctor should be in the room for an initial, new-patient…
As you know, in business, the term “closing” refers to “sealing the deal”. In orthodontics, that doesn’t just mean that the patient has made a decision to move forward; it…
If you are a follower of my weekly column, you know that I am currently “on the warpath” with regard to the need for improvement in doctor communication skills during…
