Recently a client staff person asked me an interesting question: What is the worst thing a practice can do when it comes to attracting new patients? That’s an easy one.…
What should you do when a divorced family wants you to split the financial arrangements independently between the two parties? This is a question that I get asked frequently by TCs,…
I have recently reviewed some interesting recorded consultations between client TCs and potential patients involving fee issues which will be the subject of the next couple of postings. One of…
When you are on the phone with a caller, the person calling always begins the conversation with questions. Some of the more common questions you will have presented to you…
This past week, TCs at two different client practices of mine both encountered prospective patients that came in with a lower fee from another, previously visited practice – and attempted…
A recent advance in printing that is finding its way into orthodontics is the ability to inexpensively produce bound materials in a book format. In the orthodontic practices that I…
