Front Office Team Package


Our four skills books for your conversion team members cover all aspects of each role in the new patient conversion process. They are excellent reading for all team members and are a great resource for cross-training staff.

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These four books cover the entire conversion process from the time a caller contacts your office to discuss setting an appointment to the moment your TC asks for and gets a commitment to start treatment in the NP consultation. We recommend that your front office team read each of these four volumes to understand all roles in the conversion process.