Description
This program, the first of its kind, moves beyond basic reception skills and teaches your front desk team how to improve your conversion rate.
Topics include:
- How to consistently turn inquiries into appointments
- How to ask for, and get, insurance information on the call
- How to invite all decision makers to the consultation
- How to handle price requests on the phone
- How to identify “shopper” callers
- How to handle irate patients
- How to manage questions you cannot answer
- How to prioritize tasks
- How to manage paper effectively
Session One: The New Patient Inquiry Call: Maximizing Your Success in Scheduling New Appointments
Session Two: Handling Problem Callers: How to Get Successful Outcomes with Difficult People
Session Three: Time Management Skills for the Front Desk
