As noted in our book for orthodontic front desk staff, Immaculate Reception, your team’s ability to communicate effectively with both existing and new patients is central to their role as Practice Ambassador. In addition to covering the fundamentals of effective reception, this course also outlines your team member’s role in optimizing the conversion rate with new patients.

• How to consistently turn inquiries into appointments
• How to ask for, and get, insurance information on the call
• How to invite all decision-makers to the consultation
• How to handle price requests on the phone
• How to identify “shopper” callers
• How to handle irate patients
• How to manage questions you cannot answer