Member Home

This management-level course provides doctors with high-value, immediately usable training to hire better people, consistently start new cases, and stay on schedule without difficulty during the work day. Your instructor draws on over twenty years of in-practice client experience.

As noted in our book for orthodontic front desk staff, Immaculate Reception, your team’s ability to communicate effectively with both existing and new patients is central to their role as Practice Ambassador. In addition to covering the fundamentals of effective reception, this course also outlines your team member’s role in optimizing the conversion rate with new patients.

• How to consistently turn inquiries into appointments
• How to ask for, and get, insurance information on the call
• How to invite all decision-makers to the consultation
• How to handle price requests on the phone
• How to identify “shopper” callers
• How to handle irate patients
• How to manage questions you cannot answer

  In today’s hyper-competitive environment, the role of the Treatment Coordinator has become more complex and challenging. Based on his six best-selling books on the subject of case acceptance, your instructor shows both new and existing TCs how to optimize their effectiveness in dealing with every aspect of the new patient conversion process.