When to Hit the “Eject Button” With Fee Negotiators
One of the questions I addressed from the audience during a recent webinar last night dealt with the issue of “hagglers” ? people who try…
One of the questions I addressed from the audience during a recent webinar last night dealt with the issue of “hagglers” ? people who try…
A common occurrence in fee presentations has the visiting spouse making a decision to begin treatment at your practice and leaving the meeting with the…
As you know, in business, the term “closing” refers to “sealing the deal”. In orthodontics, that doesn’t just mean that the patient has made a…
When it comes to the issue of fees, and specifically, what services to charge for, I see more variation in the handling of records fees…
In my last article we discussed handling several issues related to discounting, one of those issues being whether or not to match a sibling discount…
Those of you who have worked with me previously know that, to confirm the training date you have selected for your practice, I send out…
Most practices encounter negotiation issues with various ethnic groups that, if not understood and addressed properly, can make getting to “yes” difficult. This week’s post…
If someone were to ask me what things have contributed the most to my success in twenty years of owning my business, the most important…
One of my client TCs had an experience that all Treatment Coordinators experience from time to time, and when it occurs, it can be a…
An area of your business in which I am getting increasingly involved, by request, is the manner in which incoming inquiries are handled by your…