Case acceptance improvement is not the TC’s job, it is a process, and my current course in case acceptance training covers all of the skill areas spanning the respective…
As we all know, the most frequent obstacle to having a new patient start treatment is the absence of one of the parents at the…
In his fascinating book, The Tipping Point, author Malcolm Gladwell examines how new products, behaviors and ideas achieve critical mass in society, and identifies the…
One of my client TCs had an experience that all Treatment Coordinators experience from time to time, and when it occurs, it can be a…
An area of your business in which I am getting increasingly involved, by request, is the manner in which incoming inquiries are handled by your…
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