Case acceptance improvement is not the TC’s job, it is a process, and my current course in case acceptance training covers all of the skill areas spanning the respective roles of the front desk, the…
As we all know, the most frequent obstacle to having a new patient start treatment is the absence of one of the parents at the initial consultation; the almost universal…
If you are a follower of my weekly column, you know that I am currently “on the warpath” with regard to the need for improvement in doctor communication skills during…
I had dinner this past week with a client doctor in south Florida; the restaurant we visited was a unique concept; everything on the menu was excellent – and all…
A sales-related problem inherent to the orthodontic profession is the fact that, in many cases, not all parties are present for the consultation, and so what goes home to the family…
Your job of your front desk team is not simply to greet callers and visitors warmly. Being pleasant is important, but it is a personality trait, not a skill.If you…
