The Fundamentals of Effectively Presenting Fees
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Doctors Orders Quarterly – Topic One
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The Orthodontist Dilemna: Dropping Fees to Improve Conversion Rates
In discussions with orthodontists regarding the case acceptance rate, the subject of reducing fees comes up with increasing regularity. Almost all orthodontists in today’s marketplace deal…
How to Turn Questions About Financing into New Patient Starts
Three times in the past week, TCs that I am coaching via recorded consults have had decision makers ask if they could finance treatment in a diffe…
When Handling Phone Inquiries, Less is More
The idea that “time is money” is a principle that most doctors attempt to incorporate into all operational areas of the practice, and rightfully so: finding ways to reduce…
Is a Tour of Your Practice Worth the Time?
When conducting training with practices, I often ask the staff this question:Does your practice take visitors on a tour of your facility?The respo…
How Your Approach to Scheduling Affects Case Acceptance
In my experience, most practices approach the issue of scheduling new patient consultations in one of two fundamental ways: they either sprinkle th…
How to Secure the New Patient Appointment
When you are on the phone with a caller, the person calling always begins the conversation with questions. Some of the more common questions you wi…
How to Properly Take a Message
In most practices, voice mail is used to provide callers with the ability to leave messages for unavailable staff members. However, there are times…
How to Prevent New Patient No-Shows
One number that recently caught our attention in a practice’s collected data – and this one that is likely to be representative of yours, as …
