When you are on the phone with a caller, the person calling always begins the conversation with questions. Some of the more common questions you will have presented to you…
An area of your business in which I am getting increasingly involved, by request, is the manner in which incoming inquiries are handled by your front-desk staff. My book Yes…
During the orthodontic fee presentation, it is common for visiting families to ask the TC questions about flexibility regarding payment options. Some common examples would include:“Can I put more money down?”“Can I pay…
If you were to ask me to pick one consistent thing that outstanding TCs do, it would be the way in which they talk to prospective patients. As I’ve told…
As you know, in business, the term “closing” refers to “sealing the deal”. In orthodontics, that doesn’t just mean that the patient has made a decision to move forward; it…
As we all know, the most frequent obstacle to having a new patient start treatment is the absence of one of the parents at the initial consultation; the almost universal…
