When conducting training with practices, I often ask the staff this question:Does your practice take visitors on a tour of your facility?The response was the one I usually get: “no, but we…
During the orthodontic fee presentation, it is common for visiting families to ask the TC questions about flexibility regarding payment options. Some common examples would include:“Can I put more money down?”“Can I pay…
One of my current coaching-program TCs called me this week with a challenge that most of my domestic client practices will run into from time…
What is the best way to handle situations when patients say “no” to treatment at your practice?To address this, we should first consider some practical points regarding how people who…
A question that I frequently get from doctors is the appropriate length of time that the doctor should be in the room for an initial, new-patient…
In his fascinating book, The Tipping Point, author Malcolm Gladwell examines how new products, behaviors and ideas achieve critical mass in society, and identifies the three different types of people…
