During the orthodontic fee presentation, it is common for visiting families to ask the TC questions about flexibility regarding payment options. Some common examples would include:“Can I put more money down?”“Can I pay…
Among the many questions that families ask during the initial consultation, some involve the request of special “favors” – things that are not within the normal scope of services which…
With increasing frequency I am seeing practices try a variety of creative efforts to get more visitors to commit to treatment; some of these efforts are well designed and effective, with others not…
A common occurrence in fee presentations has the visiting spouse making a decision to begin treatment at your practice and leaving the meeting with the only unresolved issue being which…
If you were to ask me to pick one consistent thing that outstanding TCs do, it would be the way in which they talk to prospective patients. As I’ve told…
During the course of her meetings with two separate visiting families, a Treatment Coordinator for whom I reviewed recorded consults this past week asked the following questions of both visitors: “Do…
