During dinner yesterday evening, one of my doctor clients asked me for my opinion on the use of an automated reminder system that uses a combination of automated phone calls…
One number that recently caught our attention in a practice’s collected data – and this one that is likely to be representative of yours, as well – was the difference in frequency…
A recent advance in printing that is finding its way into orthodontics is the ability to inexpensively produce bound materials in a book format. In the orthodontic practices that I…
An area of your business in which I am getting increasingly involved, by request, is the manner in which incoming inquiries are handled by your front-desk staff. My book Yes…
Our ground-breaking, hands-on approach to improving the front desk area of your practice has produced some very interesting data about how your phones are being answered – and where the…
“Welcome to McDonald’s!” The man’s voice boomed at me through the loudspeaker of the drive-through, crystal-clear and friendly. “Would you like to try our new Apple Cinnamon Walnut Oatmeal today?”“No…
