Learn the business skills of case acceptance.

Motivation and Top-Performing Employees

Some years ago, I gave a retention test to a group of 100 sales professionals following a three-day course that I conducted at their company. I have taught graduate-school curriculum…

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Is No Money Down a Good Financing Idea

Not long after I started my consulting business thirty years ago, I worked with a  large, privately owned company in the industrial products business that was having a poor rate of…

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How to Present Extended Terms to Patients

As I cover in detail in my book No to Lost Cases, your profession is facing pressure on financing arrangements from two fronts: technology that is reducing the treatment time for patients,…

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When Training Won’t Produce Results

Early in my business career, I supervised a team of about 10 sales people that provided financial services to the business world. The company I worked for provided an excellent…

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