One of my client TCs had an experience that all Treatment Coordinators experience from time to time, and when it occurs, it can be a significant ob…
An area of your business in which I am getting increasingly involved, by request, is the manner in which incoming inquiries are handled by your fro…
When it comes to the issue of what to charge for orthodontic services, many doctors that I interact with are reluctant to raise their fees for fear…
The process that practices follow for getting to ‘yes’ with new patients tends to be an office-culture product that develops largely on its own…
Because I travel two days per week in my line of work, I stay in many hotels, ranging from budget rooms in the middle of nowhere to five-star prope…
In most practices, converting the financing terms selected during the consultation to a contractual agreement involves a hand-off between the Treat…
One of my current coaching-program TCs called me this week with a challenge that most of my domestic client practices will run into from time…
