Because I travel two days per week in my line of work, I stay in many hotels, ranging from budget rooms in the middle of nowhere to five-star properties at…
Doctors sometimes overwhelm patients with too many details and choices; while the intent is to help the decision process, sometimes the opposite outcome occurs. The most effective consultations are those…
This past week, TCs at two different client practices of mine both encountered prospective patients that came in with a lower fee from another, previously visited practice – and attempted…
I had dinner this past week with a client doctor in south Florida; the restaurant we visited was a unique concept; everything on the menu was excellent – and all…
Three times in the past week, TCs that I am coaching via recorded consults have had decision makers ask if they could finance treatment in a different way than what the…
A recent advance in printing that is finding its way into orthodontics is the ability to inexpensively produce bound materials in a book format. In the orthodontic practices that I…
