As I cover in detail in my book No to Lost Cases, your profession is facing pressure on financing arrangements from two fronts: technology that i…
How do you know if you are charging the optimum price for the services you provide? Should you raise fees? Should you lower them? Let’s take a lo…
Not long after I started my consulting business thirty years ago, I worked with a large, privately owned company in the industrial products busin…
Several practices I work with have learned an approach to presenting fees that has the TC verbally ‘pitching’ a payment option, waiting for the…
In my work with Treatment Coordinators, I stress the importance of having an effective structure – and sticking to it – when managing the patie…
This past week, TCs at two different client practices of mine both encountered prospective patients that came in with a lower fee from another, p…
The multiple-patient consultation, while a nice business opportunity for your practice, presents some unique challenges in the case acceptance proc…
When it comes to the issue of what to charge for orthodontic services, many doctors that I interact with are reluctant to raise their fees for fear…
The process that practices follow for getting to ‘yes’ with new patients tends to be an office-culture product that develops largely on its own…
Because I travel two days per week in my line of work, I stay in many hotels, ranging from budget rooms in the middle of nowhere to five-star prope…
