In most practices, voice mail is used to provide callers with the ability to leave messages for unavailable staff members. However, there are times, such as those involving urgency, when…
If you are a Treatment Coordinator, you have had this happen: at the end of a new-patient consult, the visitor/decision-maker gives every indication that they want to move forward, but…
Several months ago, I visited a favorite antique store, looking for furniture for my new home. Once of the sales people there, a woman named Julie, introduced herself and showed…
We’ve all heard the phrase, “you have one opportunity to make a first impression”. In your business, the first impression that your practice makes on a future patient is the…
Those of you who have worked with me previously know that, to confirm the training date you have selected for your practice, I send out a brief Letter of Agreement…
“Welcome to McDonald’s!” The man’s voice boomed at me through the loudspeaker of the drive-through, crystal-clear and friendly. “Would you like to try our new Apple Cinnamon Walnut Oatmeal today?”“No…
