Your job of your front desk team is not simply to greet callers and visitors warmly. Being pleasant is important, but it is a personality trait, not a skill.If you…
A request that I have had doctors make of me in the past is to give my opinion on whether or not a TC has the right “personality” for the…
You are in a business in which the Economic Buyer – the person releasing the funds for treatment – is often not in attendance for the initial consultation. This fact…
During dinner yesterday evening, one of my doctor clients asked me for my opinion on the use of an automated reminder system that uses a combination of automated phone calls…
When conducting training with practices, I often ask the staff this question:Does your practice take visitors on a tour of your facility?The response was the one I usually get: “no, but we…
In most practices, converting the financing terms selected during the consultation to a contractual agreement involves a hand-off between the Treatment Coordinator and the Finance Manager.
