If you are a Treatment Coordinator, you have had this happen: at the end of a new-patient consult, the visitor/decision-maker gives every indication that they want to move forward, but…
Most of you think of closing new business as the act of signing a contract, and that’s understandable. The real estate business even refers to the transfer of property as…
If you have not already done so, in the near future it is likely that you will find yourself competing for cases with GPs who are offering treatment to their…
When it comes to the issue of fees, and specifically, what services to charge for, I see more variation in the handling of records fees than any other service that…
Those of you familiar with my case-acceptance protocol know that I recommend presenting multiple options – usually, three – when presenting fees to practice visitors. You also know that if…
For the garden-variety treatment case, a ten-to-fifteen minute time allotment for the doctor consultation with the family is not only achievable, it is also optimal. Unfortunately, many doctors, in an…
