The Smart Way to Deal with Smart Phones
One of my client TCs had an experience that all Treatment Coordinators experience from time to time, and when it occurs, it can be a…
Learn the business skills of case acceptance.
Managing Incoming Inquiries Efficiently
An area of your business in which I am getting increasingly involved, by request, is the manner in which incoming inquiries are handled by your…
What Matters to Your Visitor
When it comes to the issue of what to charge for orthodontic services, many doctors that I interact with are reluctant to raise their fees…
Presenting Fees on Paper vs on the Computer
The process that practices follow for getting to ‘yes’ with new patients tends to be an office-culture product that develops largely on its own over…
How to Present What Is Included in Your Fee
Because I travel two days per week in my line of work, I stay in many hotels, ranging from budget rooms in the middle of…
Finalizing Payment Arrangements with New Patients
In most practices, converting the financing terms selected during the consultation to a contractual agreement involves a hand-off between the Treatmen…
Competing against In-Network Providers When You’re Out-of-Network
One of my current coaching-program TCs called me this week with a challenge that most of my domestic client practices will run into from time…
