When you are on the phone with a caller, the person calling always begins the conversation with questions. Some of the more common questions you wi…
In most practices, voice mail is used to provide callers with the ability to leave messages for unavailable staff members. However, there are times…
One number that recently caught our attention in a practice’s collected data – and this one that is likely to be representative of yours, as …
During the course of her meetings with two separate visiting families, a Treatment Coordinator for whom I reviewed recorded consults this past wee…
Our ground-breaking, hands-on approach to improving the front desk area of your practice has produced some very interesting data about how your pho…
In the United States, Medicaid is a benefit that is generally provided to families of limited financial means to obtain health care services that t…
Your job of your front desk team is not simply to greet callers and visitors warmly. Being pleasant is important, but it is a personality trait, no…
Virtually every practice that I work with offers their patients ancillary products that provide an enhancement of some kind to the basic value of …
During dinner yesterday evening, one of my doctor clients asked me for my opinion on the use of an automated reminder system that uses a combinatio…
Among the most common complaints that I hear from client teams regarding adult patients is that they are difficult to persuade to start treatment, …
