The idea that “time is money” is a principle that most doctors attempt to incorporate into all operational areas of the practice, and rightfully so: finding ways to reduce…
When conducting training with practices, I often ask the staff this question:Does your practice take visitors on a tour of your facility?The respo…
In my experience, most practices approach the issue of scheduling new patient consultations in one of two fundamental ways: they either sprinkle th…
When you are on the phone with a caller, the person calling always begins the conversation with questions. Some of the more common questions you wi…
In most practices, voice mail is used to provide callers with the ability to leave messages for unavailable staff members. However, there are times…
One number that recently caught our attention in a practice’s collected data – and this one that is likely to be representative of yours, as …
During the course of her meetings with two separate visiting families, a Treatment Coordinator for whom I reviewed recorded consults this past wee…
Our ground-breaking, hands-on approach to improving the front desk area of your practice has produced some very interesting data about how your pho…
In the United States, Medicaid is a benefit that is generally provided to families of limited financial means to obtain health care services that t…
Your job of your front desk team is not simply to greet callers and visitors warmly. Being pleasant is important, but it is a personality trait, no…
