In his fascinating book, The Tipping Point, author Malcolm Gladwell examines how new products, behaviors and ideas achieve critical mass in society, and identifies the three different types of people…
Your job of your front desk team is not simply to greet callers and visitors warmly. Being pleasant is important, but it is a personality trait, not a skill.If you…
We’ve all heard the phrase, “you have one opportunity to make a first impression”. In your business, the first impression that your practice makes on a future patient is the…
One of my client TCs had an experience that all Treatment Coordinators experience from time to time, and when it occurs, it can be a significant obstacle to starting treatment.…
One of the questions I addressed from the audience during a recent webinar last night dealt with the issue of “hagglers” ? people who try to use a lower quoted…
As we all know, the most frequent obstacle to having a new patient start treatment is the absence of one of the parents at the initial consultation; the almost universal…
