Most practices that I work with prefer to use in-house, no-interest financing arrangements with their patients, but also offer the option of third-party financing. If…
What is the best way to handle situations when patients say “no” to treatment at your practice? To address this, we should first consider some…
One of the keys to a good initial consultation process is to a smooth transition from one step in the meeting to the next. That…
Among the many questions that families ask during the initial consultation, some involve the request of special “favors” – things that are not within the…
“Welcome to McDonald’s!” The man’s voice boomed at me through the loudspeaker of the drive-through, crystal-clear and friendly. “Would you like to try our new…
For the garden-variety treatment case, a ten-to-fifteen minute time allotment for the doctor consultation with the family is not only achievable, it is also optimal.…
If you were to ask me to pick one consistent thing that outstanding TCs do, it would be the way in which they talk to…
In cases where your potential patient is presented with more than one treatment option, if you simply present multiple options to the patient and ask…
One idea that I’ve been asked my opinion on several times by doctors is the feasibility of recording a video presentation for the non-attending spouse, copying…
I had dinner this past week with a client doctor in south Florida; the restaurant we visited was a unique concept; everything on the menu…
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