When the Question is Not Yes or No, but Which
A common occurrence in fee presentations has the visiting spouse making a decision to begin treatment at your practice and leaving the meeting with…
A common occurrence in fee presentations has the visiting spouse making a decision to begin treatment at your practice and leaving the meeting with…
As you know, in business, the term “closing” refers to “sealing the deal”. In orthodontics, that doesn’t just mean that the patient has m…
When it comes to the issue of fees, and specifically, what services to charge for, I see more variation in the handling of records fees than any ot…
In my last article we discussed handling several issues related to discounting, one of those issues being whether or not to match a sibling discoun…
Those of you who have worked with me previously know that, to confirm the training date you have selected for your practice, I send out a brief L…
Most practices encounter negotiation issues with various ethnic groups that, if not understood and addressed properly, can make getting to “yes…
If someone were to ask me what things have contributed the most to my success in twenty years of owning my business, the most important would be …
One of my client TCs had an experience that all Treatment Coordinators experience from time to time, and when it occurs, it can be a significant ob…
An area of your business in which I am getting increasingly involved, by request, is the manner in which incoming inquiries are handled by your fro…
When it comes to the issue of what to charge for orthodontic services, many doctors that I interact with are reluctant to raise their fees for fear…