Landy – Page 5 – OrthoYES Online

The Importance of Policy

Among the many questions that families ask during the initial consultation, some involve the request of special “favors” – things that are no…

“Welcome to McDonald’s!” The man’s voice boomed at me through the loudspeaker of the drive-through, crystal-clear and friendly. “Would yo…

For the garden-variety treatment case, a ten-to-fifteen minute time allotment for the doctor consultation with the family is not only achievable, i…

If you were to ask me to pick one consistent thing that outstanding TCs do, it would be the way in which they talk to prospective patients. As I’…

In cases where your potential patient is presented with more than one treatment option, if you simply present multiple options to the patient and…

Most of my orthodontic practice clients offer financial incentives to practice visitors. Perhaps the most common is a family discount for siblings …

During the orthodontic fee presentation, it is common for visiting families to ask the TC questions about flexibility regarding payment options.�…

I have recently reviewed some interesting recorded consultations between client TCs and potential patients involving fee issues which will be the s…

One of the suggestions that I make to client TCs that I am coaching is to send me their more difficult patient consults when selecting videotaped c…

“What can you do for me on your fees?”“Do you offer a discount?”“Will you match Dr. _____’s fee?”Due to a number of recent changes i…