Most doctors and staff that I interact with say that, once started, adult patients are ‘high maintenance’ when compared to parent/child cases…
In both my books and in past Tip of the Week posts I have provided a number of ways to enhance your practice’s ability to deal with the fact tha…
When it comes to following up with visitors who left your practice without making an on-the-spot decision to start, having an organized, consistent…
The main reason that I developed a consulting practice catering exclusively to orthodontics is that those in your profession have historically …
In my fourth book for orthodontic case acceptance, No to Lost Cases, I spent most of an entire chapter outlining my opposition to what to this …
Case acceptance improvement is not the TC’s job, it is a process, and my current course in case acceptance training covers all of the skill are…
Not long after I started my consulting business thirty years ago, I worked with a large, privately owned company in the industrial products busin…
Some years ago, I gave a retention test to a group of 100 sales professionals following a three-day course that I conducted at their company. I hav…
In my work in the field with orthodontic practices, I regularly see new, innovative ideas that contribute in a small way to the success of a practi…
If you are a Treatment Coordinator, you have had this happen: at the end of a new-patient consult, the visitor/decision-maker gives every indicatio…
