Most doctors and staff that I interact with say that, once started, adult patients are ‘high maintenance’ when compared to parent/child cases. They also tell me that adult…
In both my books and in past Tip of the Week posts I have provided a number of ways to enhance your practice’s ability to deal…
When it comes to following up with visitors who left your practice without making an on-the-spot decision to start, having an organized, consistent system of ensuring…
The main reason that I developed a consulting practice catering exclusively to orthodontics is that those in your profession have historically had very little opportunity, if any, to learn practical…
In my fourth book for orthodontic case acceptance, No to Lost Cases, I spent most of an entire chapter outlining my opposition to what to this day remains the…
Case acceptance improvement is not the TC’s job, it is a process, and my current course in case acceptance training covers all of the skill areas spanning the respective…
Not long after I started my consulting business thirty years ago, I worked with a large, privately owned company in the industrial products business that…
Some years ago, I gave a retention test to a group of 100 sales professionals following a three-day course that I conducted at their company.…
In my work in the field with orthodontic practices, I regularly see new, innovative ideas that contribute in a small way to the success of…
If you are a Treatment Coordinator, you have had this happen: at the end of a new-patient consult, the visitor/decision-maker gives every indication that they…
